Shipment FAQ's
Standard Shipping Times:
It is our goal to get your order packed and shipped as quickly as possible. Our usual lead time is to have your order ship within 24-48 hours of receipt. Orders are not shipped on weekends or holidays. Packages are shipped as quickly as possible and during our peak season (August through December), it is very busy and processing your order make take a little longer. It could be 48 to 72 hrs. If an item is out of stock, we will contact you via email to see if you wish to choose an alternative item or receive a refund for the missing stock item. We will not make substitutions for your item without consulting you.
Delivery times are based on the day order is shipped. For instance, 2-day shipping, means two business days after the order is shipped, not two days from the date the order was placed.
Shipping prices are based on weight and package size. Please note that when multiple items are placed in the shopping cart, the shipping can sometimes get skewed. If we are able to adjust your shipping down, we always will and will issue you a refund for the overage paid. We are not responsible for longer delivery times due to the issues with delivery company (e.g. USPS, UPS or FEDEX). If your order is delayed, we will monitor its progress until a resolution is in sight.
*Some remote delivery areas can take a bit longer for shipments to reach
The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
Deliveries might take longer than expected because of incorrect shipping address, bad weather, or any other unavoidable circumstances. If you have an order that seems to be stuck in transit, we will monitor the progress closely and
Free Shipping Policy
Please note that Free Shipping is only available for orders within the 48 contiguous Unites States. Orders to Hawaii, Puerto Rico and Alaska, as well as APO/FPO boxes and all other International destinations are excluded.
IMPORTANT NOTE: We offer one free shipping method on all orders over $99 before shipping fees, applicable taxes, and after discounts. The free shipping method available for your order will be the least expensive option available to us. Be aware that the free shipping method may be USPS Priority Mail or UPS SmartPost, neither of which is advised for extremely time sensitive shipments because they are not guaranteed services.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
ORDER PAYMENT
All customers are charged at the time of purchase.